Refund policy

We have a 28-day return policy, which means you have 28 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Bordersdancebox@hotmail.com. Please note that returns will need to be sent to the following address: Borders Dance Box, 30 The Square, Kelso, TD5 7LU


You can always contact us for any return question at Bordersdancebox@hotmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately we are unable to offer returns on underwear, tights or other undergarments and hoisery. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have to the store and an exchange will be honoured immediately with a valid receipt. Alternatively, you can follow the advice above and once the return is accepted, make a separate purchase for the new item.